Based of the provision of FSA Norm no. 18/2017, to ensure transparency in recording and handling complaints by CertAsig Insurance Reinsurance company, we kindly submit to your attention the following information:
| Previous year 2019 | Reporting period 1 January – current month |
The last 3 months of the reporting period |
|||
|---|---|---|---|---|---|
| Month 1 December 2019 | Month 2 January 2020 | Month 3 February 2020 | |||
| Total number of complaints sole registered per insured and per case | 4 | 1 | 0 | 1 | 1 |
| Total number of grounded complaints ( favorabil solved), sole registered per insured and per case | 0 | 0 | 0 | 0 | 0 |
| Total number of grounded complaints ( favorabil solved), related to claim files | 0 | 0 | 0 | 0 | 0 |
| Total number of complaints related tp paid claim files | 0 | 0 | 0 | 0 | 0 |
| Total number of complaints unfavorable concluded, sole registered per insured and per case | 4 | 1 | 0 | 0 | 1 |
| Previous year 2019 | Reporting period 1 January – current month |
The last 3 months of the reporting period |
|||
|---|---|---|---|---|---|
| Month 1 December 2019 | Month 2 January 2019 | Month 3 February 2019 | |||
| Total number of request for alterantive settlement of disputes | 0 | 0 | 0 | 0 | 0 |
| Total total number of requests for alterantive settlement of disputes effectively settled | 0 | 0 | 0 | 0 | 0 |
| Total number of requests for alternative settlement of disputes sttled in favour of policyholder ,contractors,beneficiaries,injured parties or their representatives | 0 | 0 | 0 | 0 | 0 |
