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Complaints reported to ASF

Based of the provision of FSA Norm no. 24/2014, to ensure transparency in recording and handling complaints by CertAsig Insurance Reinsurance company, we kindly submit to your attention the following information:


Previous year 2017 Reporting period
1 January –
current month
The last 3 months
of the reporting period
Month 1 May 2018 Month 2 June 2018 Month 3 July 2018
Total number of complaints sole registered per insured and per case 5 4 0 2 0
Total number of grounded complaints  ( favorabil solved), sole registered per insured and per case 0 0 0 0 0
Total number of grounded complaints  ( favorabil solved), related to claim files 0 0 0 0 0
Total number of complaints related tp paid claim files 0 0 0 0 0
Total number of complaints unfavorable concluded, sole registered per insured and per case 5 4 0 2 0

Previous year 2017 Reporting period
1 January –
current month
The last 3 months
of the reporting period
Month 1 May 2018 Month 2 June 2018 Month 3 July 2018
Total number of request for alterantive settlement of disputes 0 0 0 0 0
Total total number of requests for alterantive settlement of disputes effectively settled 0 0 0 0 0
Total number of requests for alternative settlement of disputes sttled in favour of policyholder ,contractors,beneficiaries,injured parties or their representatives 0 0 0 0 0

Petitions/complaints lodged against the company CERTASIG SA and lodged with the Financial Supervisory Authority last 3 months are total of 1 (one). Their structure can be found by visiting the dedicated page here

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