daune

Complaints reported to ASF

Based of the provision of FSA Norm no. 24/2014, to ensure transparency in recording and handling complaints by CertAsig Insurance Reinsurance company, we kindly submit to your attention the following information:


Previous year 2016 Reporting period
1 January –
current month
The last 3 months
of the reporting period
Month 1 August 2017 Month 2 September 2017 Month 3 October 2017
Total number of complaints sole registered per insured and per case 6 0 0 0 0
Total number of grounded complaints  ( favorabil solved), sole registered per insured and per case 0 0 0 0 0
Total number of grounded complaints  ( favorabil solved), related to claim files 0 0 0 0 0
Total number of complaints related tp paid claim files 0 0 0 0 0
Total number of complaints unfavorable concluded, sole registered per insured and per case 6 0 0 0 0

Previous year 2016 Reporting period
1 January –
current month
The last 3 months
of the reporting period
Month 1  July 2017 Month 2 August 2017 Month 3 September 2017
Total number of request for alterantive settlement of disputes 0 0 0 0 0
Total total number of requests for alterantive settlement of disputes effectively settled 0 0 0 0 0
Total number of requests for alternative settlement of disputes sttled in favour of policyholder ,contractors,beneficiaries,injured parties or their representatives 0 0 0 0 0

Petitions/complaints lodged against the company CERTASIG SA and lodged with the Financial Supervisory Authority last 3 months are total of 0 (zero). Their structure can be found by visiting the dedicated page here

This window will close in 5 seconds.